Since the revolutionary Telecommunications Act of 1996, Concept-Tel has been providing turnkey and custom software solutions for the carrier industry. The latest release of Concept-Tel 8.0 ranks among the most comprehensive and powerful telecommunications management and analysis platforms available at any price. We offer a carrier grade, Oracle-based environment capable of processing millions of calls per hour that can be implemented very quickly with minimal investment of time and effort and an extremely low cost of acquisition and ownership.
With deregulation occurring across the globe and finacial instability contributing to downsizing and vastly increased exposure, today´s carriers need to create and maintain a competitive edge with minimal effort and rock-solid stability. Sales agents need correct, to-the-minute information to make instant decisions. Network engineers need powerful analysis and fault-checking capabilities to keep their networks operating efficiently and profitably. Information technologists need to know their information is in one, secure, accessible source, not lost in a quilt of homegrown, extinct, or erroneous software. Rate administrators and accounting personnel need intuitive, efficient data management and communications tools to improve their productivity, not bog them down. Executives need to see accurate, realtime margins. They need to trend forwards, backwards, and sideways. They need to know how much they owe, how much they make, how many calls go through, where their strengths lie and where they need work. And they need it now.
Whether you are an individual entrepreneur or an established carrier with a seasoned staff, Concept-Tel 8.0 will provide the most streamlined, powerful and accessible traffic management platform available at any price.
Concept-Tel 8.0 Features
VOIP Integration
Seamlessly blend traffic from any switch, traditional or VOIP into one comprehensive system. Create routing rules to map IP traffic to trunk or ANI identifiers found in the call records
Code Management
Easily manage the complexity of domestic and international codes with our jump-start master lists. concept-Tel 6.0 comes with both US domestic and international code repositories which you can use out of the box of merge with existing A-Z lists
Multiple Region Mapping
Map individual call records to multiple destinations for customers and vendors for complete control over your routing configurations. Vendor-specific mapping allows you to fine-tune rating and rounding rules for optimal profit
Custom Rounding
Rounding Options let you set default rounding for each destination, global vendor overrides, and vendor overrides for specific destinations
Reconciliation
Invoice Reconciliation automatically prepares invoices to match with your vendor´s bills, systematically compares their traffic to your own, recommends disputes, and automatically creates dispute letters
Disputes
Manage both customer and vendor disputes, tracking wins, losses, credits, and more. Performance reports and graphs show history and trends of disputes filed, won and lost by vendor and day/month
Amendment Letters
Selling Rate Input automatically creates and emails Rate Amendment Letters to customers informing them of rate changes as per contract details
Wholesale Billing
Create, manage and email wholesale bills to your customer. Track payments, credits, running balance, past due accounts, and history
Mixed-Cycle Billing
Variable billing runs allow diferent billing cycles for different vendors so you get paid faster. Concept-Tel 6.0 tracks which customers need to be billed and automatically creates invoices on a daily basis
Forecasting
Rate Forecasting tools allow you to see the potential impact of rate changes against previously collected traffic. Instantly see the effects of rates already scheduled to change in the system, or new rates offered by alternate vendors
Easy Import/Exports
Text, spreadsheet and pdf/xps imports and exports allow you to unprecedented access to your data
Realtime Rating
Apply changes to vendors, rates, trunks or destinations and see results immediately reflected throughout the entire system...no overnight batch processing
Capacity Monitoring
Monitor line capacity based on concentration values. Reports show number of channels/circuits, percentage used, and recommends increases and decreases as necessary
Exposure Analysis
Show the balance of traffic and dollars of vendors both buying from and selling to you. Shows overall financial exposure after deposits have been exhausted
Least Cost Routing
View routing setup for each destination based on vendor quality and rate status. Switch over to the traffic system and instantly see the results of your configuration, showing the percentage and amounts of traffic going through each route choice. System can be configured to monitor individual routes on switches and ensure profitable routing
CDR and Busy Hour
Run raw CDR queries for more than 12 months back, as well as busy hour reports and graphs by inbound or outbound vendors, trunks, and destinations. Additional capabilities to reroute traffic to other destinations
Rate Auditing
Control your rating changes with detailed audit tools showing any adds, deletes, or modifications to rate data by user and/or date range
Multi-Database
Multi-database and multi-phase imports allow you to split processing between the CDR datawarehouse and the transactional database. Split imports enable round-the-clock processing and disaster recovery protection
Provisioning
Store and manage the details of your network, routing configurations, accounts and line charges with ease in a comprehensive provisioning system
Routing Files
Setup the rating system to prepare routing files to your specifications to be imported directly into your switch, or sent to your engineering department for further review and action
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